Delivery & Returns

UK Standard Delivery

£4.95 Standard Delivery on all UK orders and FREE on orders over £75 (excludes vintage furniture)

Standard Delivery includes UK, Highlands, Isle of Man and Northern Ireland.

UK Standard Delivery (Includes UK, Highlands, Isle of Man and Northern Ireland) 

  • £4.95 Standard Delivery on all UK orders.
  • Free on orders over £75

All standard orders are sent via Royal Mail tracked service.

DHL Express Courier service: 

Need your order in a hurry? Express DHL Courier service charged at £7.50, for delivery in 1-2 days. Please select this option at checkout.

This is a fully trackable 48 hour service from date of despatch. Orders using this service often arrive next working day.

We aim to pick, pack and despatch your orders within 1 working day (Mon–Fri), this may take longer during busier times of the year. Please note that we do not despatch orders on weekends and bank holidays, please take this into consideration when placing your order.

Furniture and Large Items

For UK wide delivery, shipping is charged separately.  Prices will be calculated on an individual basis based on the size and weight of the item and your location. Simply get in touch with your postcode and we will be happy to arrange a quote for you.

We use Proovia, a reliable nationwide 2-man courier service to ship our furniture and larger items.

You are welcome to organise your own van courier collection if you would prefer.

Free Local Delivery

Furniture and larger vintage items can be delivered for Free within a 10 mile radius* of our Stroud warehouse or you are welcome to arrange your own collection.

As we are a small team we will aim to deliver within a 10-day timeframe, we will contact you to discuss a suitable day and time and let you know if we need a hand unloading the item at your end.

Small Vintage 

Smaller vintage items that we hold stock of are available to 'add to basket', for these items our standard delivery charges apply.  We use a tracked service using either Royal Mail 48 or DHL.

  • Royal Mail Tracked £4.95 under £75 / Free on orders over £75.
  • Upgrade to DHL Express Tracked at checkout - £7.50

If you need your order in a hurry, you can upgrade your delivery to DHL courier service for £7.50.

Orders placed before 12pm will be despatched the same day for delivery within 1-2 days.

Delivery times:

We aim to pick, pack and despatch your orders within 1 working day (Monday – Friday). This may take longer during busier periods such as Christmas.

All standard orders are sent on 48 hour tracked service.

Please note: We do not despatch orders on weekends and bank holidays so please take this into consideration when ordering. 

Courier services:

We use Royal Mail 48 hour tracked courier service for our standard delivery service.

Express orders are sent via DHL courier, this is a 48 hours tracked service but usually arrives next working day.

We do not currently offer international delivery (including Channel Islands), however please contact us and will be happy to provide a shipping quote for you. 

Returns & Exchanges

If you are not completely satisfied with your order, products can be returned to us in their original packaging for a full refund within 30 days of receipt. You can either post your goods back to us, or return the items to one of our stores

Returning your goods: The cost of returning your unwanted goods safely is the responsibility of the buyer, we therefore suggest you return the items using a recorded delivery service.  

Refunds: We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 2-3 days for your refund to be processed from the date we receive the goods.

Returning items to our stores: 

If you are returning goods bought online to one of our stores, please note the shop staff will be unable to process a refund in store. The item will be transferred back to our central warehouse where our Web team will issue your refund.

You will receive an email to confirm you have been refunded. If you are in need of an exchange, please contact us before you visit the store. 

Please ensure that the goods are returned in perfect saleable condition, in their original packaging.

You can download and print our returns form and post with your goods to:

Domestic Science / Returns 

Unit 25 
Hope Mill 
GL5 2SE 

The following products are non-returnable: 

  • Face coverings.
  • Food and drink.
  • Underwear.
  • Earrings.
  • Beauty items and cosmetics that have been opened, tested or partially used.
  • E-vouchers and gift vouchers.

This does not affect your statutory rights. 

We take every care to make sure your items arrive in perfect condition, if for any reason your order is faulty or damaged, we will cover the cost of the return.

Please email us with photos of the damaged goods within 3 days of receiving your items, along with your order reference number, and we will organise either a refund or a replacement to be sent out to you. 

If you would like to exchange an item, please email us so that we can check and confirm stock availability before returning your item.

Head to our Contact page for full details about how to get in touch