UK Standard Delivery (Includes UK, Highlands, Isle of Man and Northern Ireland) 

• £4.95 Standard Delivery on all UK orders.
• Free on orders over £60 (Excludes Vintage furniture and Wallpaper)
• All standard orders are sent via Royal Mail tracked service.

Wallpaper

• Wallpaper samples are sent for FREE via Royal Mail.
• Wallpaper by the roll is delivered at a standard flat rate of £14 with a delivery time of 3-4 weeks.

DHL Express Courier service: 

• Need your order in a hurry? Express DHL Courier service charged at £7.50, when ordered before 12pm for delivery in 1-2 days.
• This is a fully trackable 48 hour service from date of despatch. Orders using this service often arrive next working day.

We aim to pick, pack and despatch your orders within 1-2 working days (Mon–Fri), this may take longer during busier times of the year. Please note that we do not despatch orders on weekends and bank holidays, please take this into consideration when placing your order.

Delivery times:

• We aim to pick, pack and despatch your orders within 1-2 working days (Monday – Friday). This may take longer during busier periods such as Christmas.
• All standard orders are sent on 48 hour tracked service.
• Please note: We do not despatch orders on weekends and bank holidays so please take this into consideration when ordering. 

• If you need your order in a hurry, you can upgrade your delivery to DHL courier service for £7.50.
• Orders placed before 12pm will be despatched the same day for next day delivery (subject to stock availability).

• We use Royal Mail 48 hour tracked courier service for our standard delivery service.
• For Express Next Day delivery orders are sent via DHL courier when ordered before 12pm.

• We do not currently offer international delivery (including Channel Islands), however please contact us and will be happy to provide a shipping quote for you. 

Furniture and Large Items

• For UK wide delivery, shipping is charged separately.  Prices will be calculated on an individual basis based on the size and weight of the item and your location. Simply get in touch with your postcode and we will be happy to arrange a quote for you.
• We use Proovia, a reliable nationwide 2-man courier service to ship our furniture and larger items.
• You are welcome to organise your own van courier collection if you would prefer.

Free Local Delivery

• Furniture and larger vintage items can be delivered for Free within a 10 mile radius* of our warehouse in Dursley, Gloucestershire or you are welcome to arrange your own collection.
• As we are a small team we will aim to deliver within a 10-day timeframe, we will contact you to discuss a suitable day and time and let you know if we need a hand unloading the item at your end.

Small Vintage 

• Smaller vintage items that we hold stock of are available to 'add to basket', for these items our standard delivery charges apply.  We use a tracked service using either Royal Mail 48 or DHL.
• Royal Mail Tracked £4.95 under £60 / FREE on orders over £60.

If you're not completely happy with your order, you can return items to us within 30 days of receiving them. Items must be unused, in perfect saleable condition and in their original packaging. You can post them back to us or return them to any of our stores

Refunds: We'll refund the price of returned items to the card you paid with. Please allow up to 2–3 days from the date we receive your items. If you cancel your whole order within 14 days of receiving it (just let us know, or send it back), we'll also refund the standard delivery charge, but not any extra paid for express delivery. We don't refund delivery charges on part returns, or if you return your order after 14 days without letting us know sooner.

Return postage is paid by you, so we recommend a tracked or recorded service, and please keep your proof of postage.  Include your original packing slip or a completed returns form and send your items to: 

Domestic Science / Returns, Unit 2, Mill Farm, Uley Road, Dursley, Gloucestershire, GL11 5AD.

You can return online orders to any of our Domestic Science stores. Please bring a completed returns form. 

Our shop teams can't refund you on the spot: your items come back to our warehouse, our web team issues the refund, and you'll get an email once it's done.

Unless they're faulty, we can't accept returns of:

• Food and drink.
• Underwear.
• Earrings.
• Beauty items and cosmetics that have been opened, tested or partially used.
• Domestic Science Gift Cards.

This does not affect your statutory rights. 

We take care to make sure everything arrives in perfect condition. If something arrives faulty or damaged, please email us with photos and your order number as soon as possible (ideally within 3 days), and we'll arrange a refund or replacement. 

We'll cover the cost of returning faulty or damaged items.

Unfortunately, we’re unable to offer exchanges for items purchased online. If you no longer require the item, please arrange a return and place a new order for your preferred replacement.

• Products can be returned up to 30 days from date of purchase.

• All goods must be returned with matching receipt as proof of purchase.

• Items can be returned to any of our Domestic Science stores.
  

• Products must be in ‘as new’ condition with all tags attached.
  

• Items may be returned by post. The cost of returning your unwanted goods safely is the responsibility of the buyer, we therefore suggest you return the items using a recorded delivery service.  

Unless they're faulty, we can't accept returns of:

• Food and drink.
• Underwear.
• Earrings.
• Beauty items and cosmetics that have been opened, tested or partially used.
• Domestic Science Gift Cards.

This does not affect your statutory rights.