Austin Austin

• £3.95 Standard Delivery on all UK orders 
• Free on orders over £50  

We aim to pick, pack and despatch your orders within 1-3 working days (Monday – Friday.) All standard orders are sent on 48 hour tracked services.  

Please note: We do not despatch orders on weekends and bank holidays so please take this into consideration when ordering. 

Courier services 

Orders up to 2kg are sent with our Royal Mail 48 hour tracked courier service 

Over 2kg orders are sent with Parcel Force 48 hour tracked courier service 

Please note: If you are ordering ONLY a card, we will refund you £2 for the shipping after purchase. So it is £1.95 for posting a card to you or your recipient. 

First class postage 

We do not offer first class postage on all products due to holding our products in multiple locations. However, if you need your order in a hurry, email us and we may be able to upgrade you to a 24-hour tracked service, for an additional cost. 

International Delivery (includes Channel Islands)  

For International deliveries please contact us for a shipping quote. 

RETURNS POLICY

Returning unwanted products 

If you are not completely satisfied, the products can be returned to us in their original packaging for a full refund, within 30 days of receipt. Either post your goods to us, or return the items to one of our stores.  

The cost of returning your unwanted goods safely is the responsibility of the buyer, we therefore suggest you return the items using a recorded delivery service.  

Please ensure that the goods are returned in perfect saleable condition, in their original packaging, with the invoice as proof of purchase. 

We would be grateful for you could write on the invoice the reason why you are returning the goods, so that we can improve our web services for future customers. 

Send the parcel to: 

Domestic Science / Returns 

Unit 25 
Hope Mill 
Brimscombe 
Stroud 
GL5 2SE 
GLOUCESTERHIRE 

We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 3-5 days for a full refund from the date we receive the goods.  

The following product examples are non-returnable: 

• Face coverings 
• Food and drink 
• Underwear 
• Earrings 
• Beauty items and cosmetics that have been opened, tested or partially used. 
• E-vouchers and gift vouchers 

This does not affect your statutory rights. 

Returning the items to our stores 

If you are returning the goods to the stores, the staff cannot issue you a refund then and there. Once the parcel has been taken by our team, from the shop, to our warehouse, our postal team will refund you. You will receive an email to confirm you have been refunded. If you are in need of an exchange, please contact us before you visit the store. 

Faulty or Damaged Items 

We take every care to make sure your items arrive in perfect condition, if for any reason your order is faulty or damaged, we will cover the cost of the return. Please email us with photos of the damaged goods within 3 days of receiving your items, along with your order reference number, and we will organise either a refund or a replacement to be sent out to you. 

• £3.95 Standard Delivery on all UK orders 
• Free on orders over £50  

We aim to pick, pack and despatch your orders within 1-3 working days (Monday – Friday.) All standard orders are sent on 48 hour tracked services.  

Please note: We do not despatch orders on weekends and bank holidays so please take this into consideration when ordering. 

Courier services 

Orders up to 2kg are sent with our Royal Mail 48 hour tracked courier service 

Over 2kg orders are sent with Parcel Force 48 hour tracked courier service 

Please note: If you are ordering ONLY a card, we will refund you £2 for the shipping after purchase. So it is £1.95 for posting a card to you or your recipient. 

First class postage 

We do not offer first class postage on all products due to holding our products in multiple locations. However, if you need your order in a hurry, email us and we may be able to upgrade you to a 24-hour tracked service, for an additional cost. 

International Delivery (includes Channel Islands)  

For International deliveries please contact us for a shipping quote. 

RETURNS POLICY

Returning unwanted products 

If you are not completely satisfied, the products can be returned to us in their original packaging for a full refund, within 30 days of receipt. Either post your goods to us, or return the items to one of our stores.  

The cost of returning your unwanted goods safely is the responsibility of the buyer, we therefore suggest you return the items using a recorded delivery service.  

Please ensure that the goods are returned in perfect saleable condition, in their original packaging, with the invoice as proof of purchase. 

We would be grateful for you could write on the invoice the reason why you are returning the goods, so that we can improve our web services for future customers. 

Send the parcel to: 

Domestic Science / Returns 

Unit 25 
Hope Mill 
Brimscombe 
Stroud 
GL5 2SE 
GLOUCESTERHIRE 

We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 3-5 days for a full refund from the date we receive the goods.  

The following product examples are non-returnable: 

• Face coverings 
• Food and drink 
• Underwear 
• Earrings 
• Beauty items and cosmetics that have been opened, tested or partially used. 
• E-vouchers and gift vouchers 

This does not affect your statutory rights. 

Returning the items to our stores 

If you are returning the goods to the stores, the staff cannot issue you a refund then and there. Once the parcel has been taken by our team, from the shop, to our warehouse, our postal team will refund you. You will receive an email to confirm you have been refunded. If you are in need of an exchange, please contact us before you visit the store. 

Faulty or Damaged Items 

We take every care to make sure your items arrive in perfect condition, if for any reason your order is faulty or damaged, we will cover the cost of the return. Please email us with photos of the damaged goods within 3 days of receiving your items, along with your order reference number, and we will organise either a refund or a replacement to be sent out to you. 

• £3.95 Standard Delivery on all UK orders 
• Free on orders over £50  

We aim to pick, pack and despatch your orders within 1-3 working days (Monday – Friday.) All standard orders are sent on 48 hour tracked services.  

Please note: We do not despatch orders on weekends and bank holidays so please take this into consideration when ordering. 

Courier services 

Orders up to 2kg are sent with our Royal Mail 48 hour tracked courier service 

Over 2kg orders are sent with Parcel Force 48 hour tracked courier service 

Please note: If you are ordering ONLY a card, we will refund you £2 for the shipping after purchase. So it is £1.95 for posting a card to you or your recipient. 

First class postage 

We do not offer first class postage on all products due to holding our products in multiple locations. However, if you need your order in a hurry, email us and we may be able to upgrade you to a 24-hour tracked service, for an additional cost. 

International Delivery (includes Channel Islands)  

For International deliveries please contact us for a shipping quote. 

RETURNS POLICY

Returning unwanted products 

If you are not completely satisfied, the products can be returned to us in their original packaging for a full refund, within 30 days of receipt. Either post your goods to us, or return the items to one of our stores.  

The cost of returning your unwanted goods safely is the responsibility of the buyer, we therefore suggest you return the items using a recorded delivery service.  

Please ensure that the goods are returned in perfect saleable condition, in their original packaging, with the invoice as proof of purchase. 

We would be grateful for you could write on the invoice the reason why you are returning the goods, so that we can improve our web services for future customers. 

Send the parcel to: 

Domestic Science / Returns 

Unit 25 
Hope Mill 
Brimscombe 
Stroud 
GL5 2SE 
GLOUCESTERHIRE 

We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 3-5 days for a full refund from the date we receive the goods.  

The following product examples are non-returnable: 

• Face coverings 
• Food and drink 
• Underwear 
• Earrings 
• Beauty items and cosmetics that have been opened, tested or partially used. 
• E-vouchers and gift vouchers 

This does not affect your statutory rights. 

Returning the items to our stores 

If you are returning the goods to the stores, the staff cannot issue you a refund then and there. Once the parcel has been taken by our team, from the shop, to our warehouse, our postal team will refund you. You will receive an email to confirm you have been refunded. If you are in need of an exchange, please contact us before you visit the store. 

Faulty or Damaged Items 

We take every care to make sure your items arrive in perfect condition, if for any reason your order is faulty or damaged, we will cover the cost of the return. Please email us with photos of the damaged goods within 3 days of receiving your items, along with your order reference number, and we will organise either a refund or a replacement to be sent out to you. 

• £3.95 Standard Delivery on all UK orders 
• Free on orders over £50  

We aim to pick, pack and despatch your orders within 1-3 working days (Monday – Friday.) All standard orders are sent on 48 hour tracked services.  

Please note: We do not despatch orders on weekends and bank holidays so please take this into consideration when ordering. 

Courier services 

Orders up to 2kg are sent with our Royal Mail 48 hour tracked courier service 

Over 2kg orders are sent with Parcel Force 48 hour tracked courier service 

Please note: If you are ordering ONLY a card, we will refund you £2 for the shipping after purchase. So it is £1.95 for posting a card to you or your recipient. 

First class postage 

We do not offer first class postage on all products due to holding our products in multiple locations. However, if you need your order in a hurry, email us and we may be able to upgrade you to a 24-hour tracked service, for an additional cost. 

International Delivery (includes Channel Islands)  

For International deliveries please contact us for a shipping quote. 

RETURNS POLICY

Returning unwanted products 

If you are not completely satisfied, the products can be returned to us in their original packaging for a full refund, within 30 days of receipt. Either post your goods to us, or return the items to one of our stores.  

The cost of returning your unwanted goods safely is the responsibility of the buyer, we therefore suggest you return the items using a recorded delivery service.  

Please ensure that the goods are returned in perfect saleable condition, in their original packaging, with the invoice as proof of purchase. 

We would be grateful for you could write on the invoice the reason why you are returning the goods, so that we can improve our web services for future customers. 

Send the parcel to: 

Domestic Science / Returns 

Unit 25 
Hope Mill 
Brimscombe 
Stroud 
GL5 2SE 
GLOUCESTERHIRE 

We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 3-5 days for a full refund from the date we receive the goods.  

The following product examples are non-returnable: 

• Face coverings 
• Food and drink 
• Underwear 
• Earrings 
• Beauty items and cosmetics that have been opened, tested or partially used. 
• E-vouchers and gift vouchers 

This does not affect your statutory rights. 

Returning the items to our stores 

If you are returning the goods to the stores, the staff cannot issue you a refund then and there. Once the parcel has been taken by our team, from the shop, to our warehouse, our postal team will refund you. You will receive an email to confirm you have been refunded. If you are in need of an exchange, please contact us before you visit the store. 

Faulty or Damaged Items 

We take every care to make sure your items arrive in perfect condition, if for any reason your order is faulty or damaged, we will cover the cost of the return. Please email us with photos of the damaged goods within 3 days of receiving your items, along with your order reference number, and we will organise either a refund or a replacement to be sent out to you. 

• £3.95 Standard Delivery on all UK orders 
• Free on orders over £50  

We aim to pick, pack and despatch your orders within 1-3 working days (Monday – Friday.) All standard orders are sent on 48 hour tracked services.  

Please note: We do not despatch orders on weekends and bank holidays so please take this into consideration when ordering. 

Courier services 

Orders up to 2kg are sent with our Royal Mail 48 hour tracked courier service 

Over 2kg orders are sent with Parcel Force 48 hour tracked courier service 

Please note: If you are ordering ONLY a card, we will refund you £2 for the shipping after purchase. So it is £1.95 for posting a card to you or your recipient. 

First class postage 

We do not offer first class postage on all products due to holding our products in multiple locations. However, if you need your order in a hurry, email us and we may be able to upgrade you to a 24-hour tracked service, for an additional cost. 

International Delivery (includes Channel Islands)  

For International deliveries please contact us for a shipping quote. 

RETURNS POLICY

Returning unwanted products 

If you are not completely satisfied, the products can be returned to us in their original packaging for a full refund, within 30 days of receipt. Either post your goods to us, or return the items to one of our stores.  

The cost of returning your unwanted goods safely is the responsibility of the buyer, we therefore suggest you return the items using a recorded delivery service.  

Please ensure that the goods are returned in perfect saleable condition, in their original packaging, with the invoice as proof of purchase. 

We would be grateful for you could write on the invoice the reason why you are returning the goods, so that we can improve our web services for future customers. 

Send the parcel to: 

Domestic Science / Returns 

Unit 25 
Hope Mill 
Brimscombe 
Stroud 
GL5 2SE 
GLOUCESTERHIRE 

We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow up to 3-5 days for a full refund from the date we receive the goods.  

The following product examples are non-returnable: 

• Face coverings 
• Food and drink 
• Underwear 
• Earrings 
• Beauty items and cosmetics that have been opened, tested or partially used. 
• E-vouchers and gift vouchers 

This does not affect your statutory rights. 

Returning the items to our stores 

If you are returning the goods to the stores, the staff cannot issue you a refund then and there. Once the parcel has been taken by our team, from the shop, to our warehouse, our postal team will refund you. You will receive an email to confirm you have been refunded. If you are in need of an exchange, please contact us before you visit the store. 

Faulty or Damaged Items 

We take every care to make sure your items arrive in perfect condition, if for any reason your order is faulty or damaged, we will cover the cost of the return. Please email us with photos of the damaged goods within 3 days of receiving your items, along with your order reference number, and we will organise either a refund or a replacement to be sent out to you.